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Unable to access My Account "Sorry, A Communication error has occurred"

Regular Visitor

Unable to access My Account "Sorry, A Communication error has occurred"

Hello, new client here.

 

I haven't been able to access my account at all due to the error message below. I see it's a common issue for many users on this forum. I'm currently unable to private message any of the employees here (maybe because I just created this forum account?)

 

Help?

 

Thanks

Screen Shot 2018-12-09 at 8.05.43 PM.png

 

Official Employee

Re: Unable to access My Account "Sorry, A Communication error has occurred"

Welcome to our community, rafaelsepulveda1! Your PM feature is already enabled and I can definitely help you with the account access issue. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement, your @comcast.net email/username. Click on my name ComcastElla, then click Send a message.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Unable to access My Account "Sorry, A Communication error has occurred"

Thanks ComcastElla! I can now log in normally! Just wanted to write an update so others can see it. Definitely get in touch with ComcastElla to get this issue resolved. From my experience, you'll need to post twice on the forum before you're able to private message an employee. Hope that tip helps!

Official Employee

Re: Unable to access My Account "Sorry, A Communication error has occurred"

Thank you so much for sharing your experience, rafaelsepulveda! I greatly appreciate your patience and I'm happy I was able to help.  


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Unable to access My Account "Sorry, A Communication error has occurred"

I'm getting the same issue as well! I try to go to my account and get the same "Sorry, A communication error has occurred" message pops up, making it so I can't progress into anything past that. 

New Poster

Re: Unable to access My Account "Sorry, A Communication error has occurred"

I'm having the same issue with the error message popping up when logging into my account.  I just created this account and I'm not seeing a way to private message on the forum here.  Could you please reach out to me.  Thanks!

New Poster

Re: Unable to access My Account "Sorry, A Communication error has occurred"

I am receiving the same error message when attempting to login into my account. I don't know how to send a private message.  Any assistance would be greatly appreciated.  Thank you!

New Poster

Re: Unable to access My Account "Sorry, A Communication error has occurred"

I haven't received a reply yet from someone at Comcast.  I even private messaged ComcastElla and have not heard anything.  I would like to be able to get into my account, so I can setup auto pay and save the $5 off my bill.  Please advise. 

 

IAFleeman, you can private message someone after your first post, so you should be able to do that now.  You just click on the name of person and then it should show you a button to private message them on the next page.

Official Employee

Re: Unable to access My Account "Sorry, A Communication error has occurred"

Hello all,

 

@puntthis - I received your private message and will reply back asap. Please note, I'm off on Thursdays, Fridays, and Saturdays. Thank you for posting. 

 

@IAFleeman - Got your message too Smiley Happy Welcome to our community!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Unable to access My Account "Sorry, A Communication error has occurred"

I'm getting the same error too. I can't access anything.

Official Employee

Re: Unable to access My Account "Sorry, A Communication error has occurred"

Hi, crkakashi! I can check your account and see what caused an issue with My Account access, could you please send me a private message with your full name and Comcast email? Thank you in advance!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Unable to access My Account "Sorry, A Communication error has occurred"

I just joined Comcast to get XFinity Wifi and my account was created (I think) but I haven't even been able to login to it for the first time to check on progress of sending me the Install kit. I get the same message as others above: 

Sorry

A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later.

 
Please help!
Barry
New Poster

Re: Unable to access My Account "Sorry, A Communication error has occurred"

Hi ComcastElla, I'm having the same problem logging in and am getting the same error. Could you help me? Thanks!

Regular Visitor

Re: Unable to access My Account "Sorry, A Communication error has occurred"

I'm having the same problem after creating my account this week, getting the Unable to access My Account "Sorry, A Communication error has occurred" message. Please advise.

Official Employee

Re: Unable to access My Account "Sorry, A Communication error has occurred"

Hello all,

 

Thank you so much for posting in our forum. If you get an error message "Sorry, a communication error has occurred" and you have a WiFi On Demand pass - please reach out to WiFi On Demand Team by calling 1-866-489-0919. They will be able to assist you. If you have a home-based Internet/TV/Phone service - please feel free to send me a private message with your full name, account holder's name (if different) exactly as it's listed on the bill, Comcast username/email. It's not something that you can fix on your own, most of the times it's a backend error that I can easily fix. Click on my name ComcastElla, then click Send a message. I'm usually in the office Sunday through Wednesday, 9 AM - 7:30 PM MT.

 

 

 

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Unable to access My Account "Sorry, A Communication error has occurred"

I am also having the problem with the communication error but I can't seem to figure out why I can't private message anyone.

Official Employee

Re: Unable to access My Account "Sorry, A Communication error has occurred"

Welcome to our community, GF1234! in order to activate the PM feature - you have to sign in and post publicly first. Your PM feature is enabled, please click on my name ComcastElla, then click Send a message. I will be happy to check your account and see why you are getting a communication error. Don't forget to include your full name, thank you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Unable to access My Account "Sorry, A Communication error has occurred"

Hi, I have the same issue for a while. Can you please help me check with it?

Official Employee

Re: Unable to access My Account "Sorry, A Communication error has occurred"

I'd be happy to assist you, Codoge12! Could you please send me a private message with your name? Just click on my name ComcastElla, then click Send a message. Thank you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Unable to access My Account "Sorry, A Communication error has occurred"

Hello, I am having the same problem when I try to access my account online, can you please help me with that ? I need to retrieve my internet bill but cannot access it

Official Employee

Re: Unable to access My Account "Sorry, A Communication error has occurred"

Hi, anna2019! I would be happy to help with the account access issue. Please feel free to send me a private message with your full name and email address. I also need your address. Thank you!

 

Click on my name ComcastElla, then click Send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Unable to access My Account "Sorry, A Communication error has occurred"

Hi Ella,

 

I am also experiencing the same issue. I've talked to a customer service agent and the representative said that they would forward it and fix it as soon as possible, however, it has been a 1-2 weeks and I still get the same message: "A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later." Any help would be greatly appreciated.

 

Best Regards,

 

Bryan

Official Employee

Re: Unable to access My Account "Sorry, A Communication error has occurred"

@bryandwu - My apologies for your experience I would be happy to assist you further. Could you please send me a private message with your full name, account holder's name, address? Click on my name ComcastElla, then click Send a message. Thank you in advance. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Unable to access My Account "Sorry, A Communication error has occurred"

Hi, I just created an account on xfinity, and Im having the same error like others who requested their problems. It always gives me "Sorry a communication error has occured." Please help me and fix it. I appreciate it.