Hello, new client here.
I haven't been able to access my account at all due to the error message below. I see it's a common issue for many users on this forum. I'm currently unable to private message any of the employees here (maybe because I just created this forum account?)
Solved! Go to Solution.
Welcome to our community, rafaelsepulveda1! Your PM feature is already enabled and I can definitely help you with the account access issue. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement, your @comcast.net email/username. Click on my name ComcastElla, then click Send a message.
Thanks ComcastElla! I can now log in normally! Just wanted to write an update so others can see it. Definitely get in touch with ComcastElla to get this issue resolved. From my experience, you'll need to post twice on the forum before you're able to private message an employee. Hope that tip helps!
Thank you so much for sharing your experience, rafaelsepulveda! I greatly appreciate your patience and I'm happy I was able to help.
I'm getting the same issue as well! I try to go to my account and get the same "Sorry, A communication error has occurred" message pops up, making it so I can't progress into anything past that.
I'm having the same issue with the error message popping up when logging into my account. I just created this account and I'm not seeing a way to private message on the forum here. Could you please reach out to me. Thanks!
I am receiving the same error message when attempting to login into my account. I don't know how to send a private message. Any assistance would be greatly appreciated. Thank you!
I haven't received a reply yet from someone at Comcast. I even private messaged ComcastElla and have not heard anything. I would like to be able to get into my account, so I can setup auto pay and save the $5 off my bill. Please advise.
IAFleeman, you can private message someone after your first post, so you should be able to do that now. You just click on the name of person and then it should show you a button to private message them on the next page.
@puntthis - I received your private message and will reply back asap. Please note, I'm off on Thursdays, Fridays, and Saturdays. Thank you for posting.
@IAFleeman - Got your message too Welcome to our community!
Hi, crkakashi! I can check your account and see what caused an issue with My Account access, could you please send me a private message with your full name and Comcast email? Thank you in advance!
I just joined Comcast to get XFinity Wifi and my account was created (I think) but I haven't even been able to login to it for the first time to check on progress of sending me the Install kit. I get the same message as others above:
A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later.
Hi ComcastElla, I'm having the same problem logging in and am getting the same error. Could you help me? Thanks!
I'm having the same problem after creating my account this week, getting the Unable to access My Account "Sorry, A Communication error has occurred" message. Please advise.
Thank you so much for posting in our forum. If you get an error message "Sorry, a communication error has occurred" and you have a WiFi On Demand pass - please reach out to WiFi On Demand Team by calling 1-866-489-0919. They will be able to assist you. If you have a home-based Internet/TV/Phone service - please feel free to send me a private message with your full name, account holder's name (if different) exactly as it's listed on the bill, Comcast username/email. It's not something that you can fix on your own, most of the times it's a backend error that I can easily fix. Click on my name ComcastElla, then click Send a message. I'm usually in the office Sunday through Wednesday, 9 AM - 7:30 PM MT.
I am also having the problem with the communication error but I can't seem to figure out why I can't private message anyone.
Welcome to our community, GF1234! in order to activate the PM feature - you have to sign in and post publicly first. Your PM feature is enabled, please click on my name ComcastElla, then click Send a message. I will be happy to check your account and see why you are getting a communication error. Don't forget to include your full name, thank you!
I'd be happy to assist you, Codoge12! Could you please send me a private message with your name? Just click on my name ComcastElla, then click Send a message. Thank you!
Hello, I am having the same problem when I try to access my account online, can you please help me with that ? I need to retrieve my internet bill but cannot access it
Hi, anna2019! I would be happy to help with the account access issue. Please feel free to send me a private message with your full name and email address. I also need your address. Thank you!
Click on my name ComcastElla, then click Send a message.
I am also experiencing the same issue. I've talked to a customer service agent and the representative said that they would forward it and fix it as soon as possible, however, it has been a 1-2 weeks and I still get the same message: "A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later." Any help would be greatly appreciated.
@bryandwu - My apologies for your experience I would be happy to assist you further. Could you please send me a private message with your full name, account holder's name, address? Click on my name ComcastElla, then click Send a message. Thank you in advance.