Hello, new client here.
I haven't been able to access my account at all due to the error message below. I see it's a common issue for many users on this forum. I'm currently unable to private message any of the employees here (maybe because I just created this forum account?)
Solved! Go to Solution.
Welcome to our community, rafaelsepulveda1! Your PM feature is already enabled and I can definitely help you with the account access issue. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement, your @comcast.net email/username. Click on my name ComcastElla, then click Send a message.
Thanks ComcastElla! I can now log in normally! Just wanted to write an update so others can see it. Definitely get in touch with ComcastElla to get this issue resolved. From my experience, you'll need to post twice on the forum before you're able to private message an employee. Hope that tip helps!
Thank you so much for sharing your experience, rafaelsepulveda! I greatly appreciate your patience and I'm happy I was able to help.
I'm getting the same issue as well! I try to go to my account and get the same "Sorry, A communication error has occurred" message pops up, making it so I can't progress into anything past that.