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Unable to access My Account link or Xfinity app

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Unable to access My Account link or Xfinity app

There’s some kind of communication issue when I try to go through the website and I am unable to chat or call a representative. The Xfinity app just says it’s unable to login. I currently have a overdue balance since I am unable to make a payment
Official Employee

Re: Unable to access My Account link or Xfinity app

Hi akern16, I can help troubleshoot this with you.  Please send me a private message with your full name to begin.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Unable to access My Account link or Xfinity app

Hi Akern16,  I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!