I can not access Manage Plan, Manage Premium Channels, Communication & Ad Preferences, and Add/Swap Equipment from my computer or mobile phone. It keeps going to a page that says:
To make any changes, just call 1-800-XFINITY.
This has been going on for 3 years and despite several calls to Customer Support and several trips to local Xfinity stores (as recently as tonight), they still can't fix my account. The standard answer is "Well you can always phone Customer Service if you want to do any of these things." Yeah, that's an hour of my time that I should be able to do online in 5 minuites. Anyone else have this issue or know how to fix it?
I'm having the same issue, my belief is it's ixfinity way of preventing you from trying to down grade your service to save money. I am paying way to much for cable and if I can't get this changed I will get rid of the service all together. Hope this starts a thread with a solution to this problem!