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Unable to Access Account

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Unable to Access Account

I have been unable to manage my account on the xfinity website or mobile app since i started service with xfinity in august. I keep getting stuck in an error loop.

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Official Employee

Re: Unable to Access Account

Hi ericmselle, I would like to help with your online account.  Please send me a private message with your full name to get started.

 

 


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Official Employee

Re: Unable to Access Account

Hi ereicmselle,  I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!