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Two Service Accounts at One Address - Can't Find

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Two Service Accounts at One Address - Can't Find

Please help - I've tried every option I can find.  We have 2 service addresses that are both billed to the same location.  I can't setup my 2nd account online (under the same username or a separate one) or activate it because xfinity's search features require you to input a phone number (same for both accounts) and then an address (says my new address doesn't exist).  I've tried listing the accounts under 2 different phone numbers so that they each had a unique identifier but that didn't work either.  I spoke to a Dennis on the phone who said this was only an issue with my username/ online account but we have internet at our home.  Unfortunately I'm at our 2nd home now and we can't activate the internet beacuse we have to login and my login only finds our 1st address.  We are in a vacation location - everyone here has Comcast and most are 2nd homes - I know this can work, but apparently no one can tell me how.

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Official Employee

Re: Two Service Accounts at One Address - Can't Find

Hello sbecker95. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with troubleshooting our back end provisioning of your two accounts. To get started, please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.


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Official Employee

Re: Two Service Accounts at One Address - Can't Find

Hi sbecker95. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!