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Two Comcast Accounts

Frequent Visitor

Two Comcast Accounts

I have two Comcast accounts, one in FL, and one in MA, that I would like to merge somehow. I can only log onto one and it is using an old e-mail I had ages ago when he had Comcast years ago in MA. 

I just want one log in with the two accounts put together.

Help!

Problem Solver

Re: Two Comcast Accounts

Trying to flag this for ComcastPhil or ComcastZach.  They seem to be the gurus handeling this sort of issue..

 

Hang in there.. Ciao, bj

Administrator

Re: Two Comcast Accounts

@DiviAruba,

 

If both accounts are active we can merge them together with one log-in. This will allow you to manage both accounts with one set of log-in credentials. 

 

Send me a private message with both the account numbers and the addresses where service is located at and we will be happy to help. 


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Frequent Visitor

Re: Two Comcast Accounts

I sent you a PM sveral days ago.

Frequent Visitor

Re: Two Comcast Accounts

How do I flag them?

Tags (2)
Regular Visitor

Re: Two Comcast Accounts

I would like to do the same 

Expert

Re: Two Comcast Accounts


@woodyz wrote:

I would like to do the same 


Send a Private Message (PM) to ComcastJessie....  click on her name and select "Send this User a Private Message" and state what you want her tody of the message.



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New Poster

Re: Two Comcast Accounts

is this still something that is possible??

Official Employee

Re: Two Comcast Accounts

Hello Un5p0k3n. I can assist you here, like ComcastJessie had stated: 

 

"If both accounts are active we can merge them together with one log-in. This will allow you to manage both accounts with one set of log-in credentials." 

 

Please send me a private message with both the account numbers and the addresses where service is located at and we will be happy to help. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Two Comcast Accounts

I also have this problem.  I can see a number of old inactive accounts and one active account but would like to add a second active account to my Comcast website username and profile.

Official Employee

Re: Two Comcast Accounts

Hello all,

 

Our ability to merge 2 active accounts under one username is no longer available.  You will need to create a separate primary username for each account. Thank you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!