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Sorry - A Communication Issue Has Occurred

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Sorry - A Communication Issue Has Occurred

Hi! 

I'm trying to disable an old account to connect my email address to a new account and I am having trouble. I keep encountering the following error when trying to do so. What do I do next?

 

Thanks!

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Official Employee

Re: Sorry - A Communication Issue Has Occurred

Hello, camikyra. Thanks for reaching out to us on the forums. I apologize to hear of the issue you are running into when trying to unlink the old account. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Sorry - A Communication Issue Has Occurred

Hello, camikyra. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!