I'm trying to disable an old account to connect my email address to a new account and I am having trouble. I keep encountering the following error when trying to do so. What do I do next?
Hello, camikyra. Thanks for reaching out to us on the forums. I apologize to hear of the issue you are running into when trying to unlink the old account. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, camikyra. I have not heard back from you. If you still need assistance, please feel free to start a new thread.