Hello Tpenson, did you recently move or make any account changes within the last few weeks? I ask because it sounds like our site is having a hard time reading your credentials due to them being on another account or due to new service changes. I can look into this for you on my end but I will need to verify your account information first. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?
Hello Comcast employee, I am having this same issue right now as it will not let us use our own xfinitywifi hotspot, and only brings us to the on demand page. I would be happy if you could help me since my regular WiFi at home works fine but we recently switched routers (staying thru xfinity) yet we still get brought to on demand. Help?
Hi DorothyDelisa, I can check your provisioning on my end and make sure your equipment and services are in the system correctly. Please send me a private message with your full name, street address, mac address, and account number.