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Sign in trouble

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Sign in trouble

I can't access my account, and having the same error: "A communication error has occurred..."

Official Employee

Re: Sign in trouble

Thank you for using the Xfinity Forums for your question and I understand how this can be frustrating. I would like to look at your account if you don't mind and see what these changes are in your fees. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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