I have two service addresses, all should be billed to the same.
I received my bill in the mail, and it shows the billing as the service address which is incorrect.
I want to change it, but I cannot get into this account using my existing account.
Only the first account appears in my log in
why cant I see both service addresses in one log in?
Hi there, kmuhlbeier. Thank you for reaching out here for support. We'll need to get you another user ID so that you can log into the second account. I can help you with this. Here is a link you can use to create a new username: https://www.xfinity.com/support/articles/create-xfinity-username, but I don't want the two accounts to get mixed up. More than likely, you already have a username established on the second account. Please send me a private message with your name and we can go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thank you. I look forward to working with you.
I see your private message did come through. I will reply momentarily. Thank you!
I haven't heard back from you, kmuhlbeier. I have gone ahead and completed the interaction. If you end up needing further support with this, please reply to my most recent PM. Thank you very much for your time.