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Restricted Section As a secondary user,but i am the only user

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Restricted Section As a secondary user,but i am the only user

Restricted Section

As a secondary user, you cannot access restricted areas of My Account

 

Getting this trying to pay my bill. 

thanks

 

Gold Problem Solver

Re: Restricted Section As a secondary user,but i am the only user

Double check your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Be aware that UserIDs online don't always correspond with name(s) on your billing statement.

If the IDs are not as you expect, contact one of their reps at the phone number on your bill or 1-800-Comcast, or use one of the other options on https://www.xfinity.com/support/contact-us/ and have them fix the problem.