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Remove old address from account

New Poster

Remove old address from account

My xfinity account has an old business address and old house address associated with it. This is preventing me from using the Xfinity Stream app and other linked services because they seem to auto-select my old accounts without service rather than my new account with service.

 

I have called customer support about this about 4 or 5 times and nobody can resolve the issue. I see people on this forum who seem to get help. Please can someone help me remove the old accounts from my login?

Silver Problem Solver

Re: Remove old address from account

Hello, djmarcin! Thank you for reaching out to us! I can unlink your username from the old address. Could you please provide your first and last name in a private message? Click on my name ComcastElla, then click Send a message.


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
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Regular Visitor

Re: Remove old address from account

Hi Ella,

 

I saw that you helped another customer with this.  I'm moving and hoping to leave my modem (which I own) with the rental unit for the next occupant.  Can you please remove my information from the modem so the new renter can use it?  

Silver Problem Solver

Re: Remove old address from account

@serenity4every1 - Hello Smiley Happy Yes, I'm happy to help and I replied to your private message. Please check your inbox. Thank you!


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Remove old address from account

Hi Ella,

My xfinity account has an old address  associated with it. This is preventing me from using the Xfinity Stream app and other linked services because they seem to auto-select my old accounts without service rather than my new account with service.

 

Please can someone help me remove the old accounts from my login?

New Poster

Re: Remove old address from account

Hi @CCElla ,

 

I need an old address removed from my username but I don't see an option to send a message when I click on your name. Help please!

Official Employee

Re: Remove old address from account

Hi, wallacic! Our team is happy to help! Please send us a private message with your first and last name. Click on Comcast_Support, then click Send a Message. Thank you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Expert

Re: Remove old address from account


@wallacic wrote:

Hi @CCElla ,

 

I need an old address removed from my username but I don't see an option to send a message when I click on your name. Help please!


The sending of a Private Message to anyone in the Forums, especially Official Employees, is against the Forum Guidelines and the Acceptable Use Policy.  You can read about our Private Message Policy here.  You need to wait until an OE asks you to PM them.

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Remove old address from account

My xfinity account has an old address  associated with it. This is preventing me from using the Xfinity Stream app and other linked services because they seem to auto-select my old accounts without service rather than my new account with service.

 

Please can someone help me remove the old accounts from my login?

New Poster

Re: Remove old address from account

Hello, 

 

I am having this same issue.  I need an old address removed.  Can someone please help me? @CCElla 

 

Thanks,

Carly

New Poster

Re: Remove old address from account

Hello,



I am having this same issue. I need an old address removed. Can someone please help me? @CCElla



Thanks,
New Poster

Re: Remove old address from account

@CCElla Hello! I also need to remove an old address, thank you so much in advance for your help.

New Poster

Re: Remove old address from account

Hi, @CCElla,
I just moved a few weeks ago and still have the old address linked to my Xfinity account. Could you please help me remove it?

Also, since the move, my internet has been extremely spotty, and I've tried troubleshooting it as well as replugging in the modem to no avail. Would you be able to help me with that as well?