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Removal of Old Accounts Linked to Current Username

Regular Visitor

Removal of Old Accounts Linked to Current Username

I've been wanting to use Xfinity wifi but every time I log on, it says I have no active service. I've found out that this is because I still have 2 old accounts linked to my Xfinity log in and it defaults to the old account upon login. Tried Xfinity Support Chat and they told me that they have limited ability to make changes and to call Xfinity Support instead. So then I called Xfinity support and they tried unlinking the old accounts and told me to wait a couple hours. It's been 2 days and nothing has changed. How difficult is it for Xfinity to remove or unlink my old accounts? Any other solutions I can try?

Official Employee

Re: Removal of Old Accounts Linked to Current Username

 

Hello heidiseo, I can assist you with unlinking your accounts. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".

Official Employee

Re: Removal of Old Accounts Linked to Current Username

heidiseo wrote: Perfect! Everything looks good now. Thank you so much for your help!

 

You're welcome, have a good day.