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Reminded as Secondary User Even When I am the single user under my account

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Reminded as Secondary User Even When I am the single user under my account

I only have one Xfinity account, which is my internet. Everytime when I click on Billings, I am reminded that I am a secondary user and not allowed to do that. However, I am listed as the primary user under USER panel, and is the only user for my account.

How can I solve this? Thanks.

Official Employee

Re: Reminded as Secondary User Even When I am the single user under my account

Greetings, jacosiswang! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues trying to see the bill due to being a secondary user. That's certainly frustrating. I would like to look further into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Reminded as Secondary User Even When I am the single user under my account

jacosiswang, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get your username corrected to the primary username, but if you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!