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Re: Unable to access my account

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Re: Unable to access my account

I am also having this exact same problem - just signed up recently and got internet installed today. Internet works, but I can't access my account on the website nor app. I can't even access any chat supports or find any number to call for help. 

Xfinity or Comcast - please help us.

Official Employee

Re: Unable to access my account

Hi dkdupey17, thank you for reaching out here and welcome to our forums .  I would like to help with your login issue and review your username on my side.  Could you please send me a private message with your full name to begin?


Thank you 

I am an Official Comcast Employee.
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