I am also having this problem. It is very frustrating, as I am only trying to pay my bill.
I am currently logged into my home wifi network. I cannot, because every time I log into xfinity.com it redirects me to xfinity wifi on demand. Succesful login there boots me to a page where I can manage hotspot passes.
Hi Joshua4, I can review this further for you on my side, could you please send me a private message with your account information (name on account, address, account number and username using to sign in.