Hi, Nataliagv! Welcome to our community! Most likely, your username is not properly linked to your account. I can check it out and fix it. Got your private message, thank you!
I'm having a simliar problem. I'm a new customer, and can login to Xfinity but can't access my account details.
Hello, justin_c! My apologies for the delayed reply, I'm happy to fix the issue for you Could you please send me a private message with your first and last name in a private message? Click on my name ComcastElla, then click Send a message.