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Re: New account, "Sorry, A Communication error has occurred"

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New Poster

Re: New account, "Sorry, A Communication error has occurred"

I have a similar problem!
It says, you are logged in but we are unable to access your account details
Help please
Official Employee

Re: New account, "Sorry, A Communication error has occurred"

Hi, Nataliagv! Welcome to our community! Most likely, your username is not properly linked to your account. I can check it out and fix it. Got your private message, thank you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: New account, "Sorry, A Communication error has occurred"

Hello,

 

I'm having a simliar problem. I'm a new customer, and can login to Xfinity but can't access my account details.

 

Thanks

Official Employee

Re: New account, "Sorry, A Communication error has occurred"

Hello, justin_c! My apologies for the delayed reply, I'm happy to fix the issue for you Smiley Happy Could you please send me a private message with your first and last name in a private message? Click on my name ComcastElla, then click Send a message.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!