I'm having the exact issue described by the OP. So it is not something unique to his situation and is something systematic. ComcastPhil, how can I send you a private message? Thanks.
Hi pugdaby please click on my name and on the next screen "Send Message" to send me a private message and I will look into this for you.
Hi pugdoby, I haven't heard from you but please reach back out if you still need assistance.