Hello, daveotuttle. Welcome to the Xfinity Forums.
I would be more than happy to help you with this issue.
I see you have already sent me a Private Message, but please keep in mind for the future that sending unsolicited Private Messages is against our forum guidelines, so be sure to wait for an invitation before messaging anyone.
I will follow up with you shortly in private.
daveotuttle, as I have not heard back from you in some time, I have closed this thread to further comments. If you still need assistance, please feel free to start a new thread.