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Re: Can't Access My Account

New Poster

Re: Can't Access My Account

To ComcastElla, I also am unable to access my account.  When I tried to go to Comcast.net I was sent to Xfinity.  When i tried to login, my username did not work.  Comcast changed my username.  When I finally got logged in and tried to open my account, I got a message that I am not currently an Xfinity mobile customer.  What to do?

Official Employee

Re: Can't Access My Account

Hi, bnort3 - Please send me a private message and include your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number, @comcast.net username. I will check your account. 

 

Click on my name ComcastElla, then click Private Message Me.