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Problems with my account

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Problems with my account

Hello, I am encountering a problem that when I have entered my username and password, I can log in my account, but it’s just loading and I couldn’t do anything there. Could anybody help me with that? Thanks.

Official Employee

Re: Problems with my account

Hello, xiziyi. 

 

I can help with your account and get you logged in. 

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Problems with my account

Hi again, xiziyi. I wanted to touch base first before closing out your post. 

 

Did you have any other questions? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Problems with my account

I am now closing this post due to inactivity. 

 

 

If you have anything else, please feel free to reach out and post again!

 

Thank you for being a valued Comcast customer! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!