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Primary user

New Poster

Primary user

I am the only one on my account and it keeps saying I am a secondary user would love to see and pay my bill but cannot do any of this and don’t know how to change it 

Problem Solver

Re: Primary user

This thread addressed the same question.  There is no confirmation that the issue was ever resolved but an agent offered assistance.

https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Primary-and-Secondary-user/m-p/3171...

 

Joe V
(not a Comcast employee, just another paying customer)
Official Employee

Re: Primary user

Hi there, Shoshone_sioux. I would love to help you. 

 

I can look into your username. 

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Primary user

Hello, Shoshone_sioux. 

 

I wanted to reach out before closing your post. 

 

Did you still need any assistance? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!