I also used Movers Edge and have been unable to access my account online. I had a chat session with a representative and still no help. I had two different reps and they both reset the username but to no avail. Finally she put in a work order but I have not heard back from anyone and it's almost been two weeks. It may be that the old account is linked to my new service but I am not certain. It makes no sense to NOT be able to access the account online for almost 3 months. Any help that anyone can provide will be greatly appreciated.
Hi @MC31; @mieaj915; @charl1eh0tel; @theltemes, I apologize for your experiences. I will review your accounts further and will send you a private message when I believe I have a resolution or have any questions.
I'm having a similar problem but related to 3 different account numbers:
Can you help me get rid of account A, continue account B, and add and/or link to account C?
I tried getting help via chat to no avail.
Hi Libbylefty, thank you for reaching out and apologies about your experiences. I can have a look at this for you and link and delete your accounts accordingly, I will send you a private message to further assist.
Same problem here! Account **4068 hasn't been active in months, but it's marked as the primary on my account page. Please remove it!
Hi gainerdewar, apologies for your experiences. I can assist with unlinking your accounts, amd will send you a private message to further assist.
Hi gainerdewar, thank you for responding to my private message and letting me know that your accounts are unlinked. If you have any other questions or concerns in the future please let me know.
Hi jimmegb -- Your previous accounts have been unlinked as requested. Can you sign in to see if only your current account is pulling up now?
jimmegb -- You're welcome!
I've had the same problem for over a year. I moved but my old account number is still primary, even though it has no services attached to it. I would love to use HBOGo again! I asked at the Comcast office but they weren't able to help. It'd be awesome if you could help!
I posted in a different thread as well, but I'm having the same issue. I'll just copy/paste my other comment:
I'm also having the same problem with my old account showing up as my "Main" account, and the new account showing up second on the list. I talked with the chat support yesterday and they couldn't help me, they allegedly scheduled a higher level technical support technician to call my last night, but I never received a call.
If you could help me unlink my old account, I would be very grateful.
Could you do this for me too? It's causing a loop to my preferences page which stops me from being able to do online chat help and the over the phone people have been zero help. I can't view/pay my bill online (or do anything for that matter)
I am experiencing the same issue as well. Please advise how to get this corrected.
Shockwave1812 -- I removed your user ID from your previous account and linked it with your current account. Can you sign to see if you're able to pull up the right information now?
jonandtay -- I reviewed your account and am showing your user ID on an active account. Can you confirm it's on the right account?
scotsirish & mikeyouse -- I received your PM's and have resolved your user ID issue per our PM conversations.
Sorry, I went on vacation and had not been back here. Yes, whatever you did fixed my issues. Thank you very much.
I have this very same issue and attempted to discuss it via phone back in May 2016. I causes a lot of problems when using the apps on my phone. If possible, can a comcast tech please do the same for me????
Hi Dnicolef, I apologize for your experiences, I believe I have corrected this for you. Can you please log in and retest and let me know if you are only showing your new account. If not please respond to my private message and I will assist further.
Thank you for the reply and glad that I was able to get this corrected for you. If you have any other questions or concerns in the future please let us know.
Hi Khodgson1933, I apologize for your experiences with your account online. I will send you a private message to further assist unlinking your accounts.
I am having the same problem. For a split second, I see my bill info, then I get redirected to preference settings. Need to also have old account address removed and reassiged to new accout address. Please help.
Hi Colorado_Pengui, I have responded to your private message.
Hi Chicagogetta, I apologize for your experiences. I will send you a private message to further assist.
Hi Colorado_Pengui, thank you for working with me via private message and glad I was able to successfully unlink your accounts. If you have any questions or concerns in the future please let me know.
Hi dglewis! I can help unlink your accounts. Please send me a private message by clicking on my name, "ComcastChe" then click private message me.
In the body of this message please verify the first and last name of the account holder, and the new street address associated with your services.
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you
PH - moved comment to its own thread.
I have called customer support twice and they have not been able to assist. There is another user linked to my account, I can see all their information including address, payments, devices and etc. If I were a malicious user I could do a lot of harm but I just want the accounts separated. Apparentely they used the same phone number that I currently have to sign up for their service a long time ago. I have tried explaining this issue to the reps but they do not understand the security issues that this has. I would like to have my phone number removed from thier account and to unlink the accounts.