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Phone number attached to another account?

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echeadle
Regular Visitor
‎11-30-2018 10:30 AM

Phone number attached to another account?

Hello,

 

I have an issue where I can't add my phone number to my current account because it is attached to an old account. I'm guessing it was an account when I lived with a bunch of roomates long ago. I'd really like to be able to use my number in my xfinity account. Anything we can do?

 

Eric

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ComcastPhill
Official Employee
‎12-05-2018 09:10 PM

Re: Phone number attached to another account?

Hi Eric, I would like the help review this further. Please send me a private message with your full name to begin?

 

 

Thank you 


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ComcastPhill
Official Employee
‎12-09-2018 04:56 PM

Re: Phone number attached to another account?

Hi echeadle, thank you for working with me through private message and glad I could help get this corrected for you.  Please reach back out if you need assistance in the future.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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