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Password Change and Still Unable to Access Account

New Poster

Password Change and Still Unable to Access Account

I have tried to access my account and unable to access the account even with new password.
Contributor

Re: Password Change and Still Unable to Access Account

Comcast is currently working on the problem since it's so widespread. Keep an eye on the following topic for more updates:

 

https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Can-t-login-to-my-account/m-p/31855...

Official Employee

Re: Password Change and Still Unable to Access Account

Hello, hisbrn. Thanks for reaching out to us on the forums. I apologize to hear you are having issues accessing the My Account app or website. I would like to look into this for you. Can you please send me a PM with your first/last name and user id you are trying to log in with?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Password Change and Still Unable to Access Account

Hello, hisbrn. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!