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On demand wifi problem

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On demand wifi problem

  • I connect to "On demand wifi" when I'm away from home. Yesterday the "On demand wifi" stopped working correctly from the wifi with the SSID: xfinitywifi. It brings me to a page that asks me to purchase a pass. The "on demand wifi" from other modems is included with my internet package. What is going on?
Official Employee

Re: On demand wifi problem

Hi MaBKS. We appreciate you visiting and posting on the Xfinity Forums. I can help get you referred to our internal support team for our WiFi On Demand service. Please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 


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Official Employee

Re: On demand wifi problem

Hi MaBKS. Since we didn't see a response from you, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!