Community Forum

No Access to My Account

New Poster

No Access to My Account

I purchased xfinity a few weeks ago. I haven't had access to my account since I purchased it. At the beginning I figured it was just going to take a little time to get my account set up, but now I am worried that I won't have access in time to even pay my bill. How can I gain access??

New Poster

Re: No Access to My Account

I'm having the same issue, and it's been about two weeks now. Although, looking through the forum, it looks like Xfinity doesn't actually respond much here. Maybe they'll see this ... when I canceled Verizon Fios, they told me that if I came back, they would give me new customer pricing again and also pay any early termination fees I might incur. Here's hoping Xfinity customer service isn't as bad as the Comcast service I had when I was a customer 20 years ago, or I'll be taking Verizon up on that offer.

Regular Visitor

Re: No Access to My Account

Same thing is happening to me. Anybody get it fixed? I was playing the waiting game in hopes that time would get it figured out. Doesn’t look too promising now.
Regular Visitor

Re: No Access to My Account

Having the same issue

New Poster

Re: No Access to My Account

Same issue. Any updates
Official Employee

Re: No Access to My Account

Hi everyone. Thanks for posting! We want to help all of you with these account access concerns. If you've already been given an Xfinity username and are still having trouble accessing your account, please send us a private message with your name (first and last) and your account number or physical address so we can work on getting everything linked together properly on this end. To send a private message, please click our name "Comcast_Support" then select "Send a Message" on the right side.

 

For anyone else that would like to create an Xfinity username, please see this link: https://www.xfinity.com/support/articles/create-xfinity-username. For those that need help finding the correct username to login with, please see this link: https://idm.xfinity.com/myaccount/lookup?execution=e1s1.

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!