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News videos won't play

New Poster

Re: News videos won't play

I have found, through trial and error (and much research!), that disabling your ad blocker on that page and then whitelisting it will help correct the problem. I've had this problem for such a long time and, of course, Comcast really doesn't know what they're talking about (and I mean Tier 1 support - Tier 3 is excellent). Give that a try and see if that works for you. 

 

Good luck!


@kfeeny wrote:

Have not been able to play videos on Xfinity/Comcast home page.  When I click on the various videos, just get a black box, nothing loads.  Same on IE and Chrome updated browsers, also have updated Adobe Flash player.  Would appreciate suggestions.  Videos used to work just fine.  Thanks.


 

New Poster

Re: News videos won't play


I have found, through trial and error (and much research!), that disabling your ad blocker on that page and then whitelisting it will help correct the problem. I've had this problem for such a long time and, of course, Comcast really doesn't know what they're talking about (and I mean Tier 1 support - Tier 3 is excellent). Give that a try and see if that works for you. 
Good Luck!
New Poster

Re: News videos won't play

I tried your suggestion and it still doesn't work.  However, after reading some of the replies I tried Firefox and lo and behold it worked.  So it would seem on my computer, which is a current MacBook Pro, my Safari can't handle it.  What a pain.  I really get discusted with Comcast but I like their On Demand.

New Poster

Re: News videos won't play

Comcast came out and said that something was blocking Comcast's videos.  I can get You Tube videos without any problem.  I am trying to find what is blocking the videos.  When I use a different browser such as Google chrome and search for comcast, It is still the same - the videos won't play.

 

It's way over my head!

 

 

New Poster

Re: News videos won't play

Did you ever get the comcast videos to play?  Comcast came out today and said that something was blocking their videos.  I have no idea how to fix this one.

 

Regular Visitor

Re: News videos won't play

For some unknown reason all of the news videos on Comcast are now playing OK.   I wonder if Comcast has done something on their end?

Regular Visitor

Re: News videos won't play

This is absolutely correct. Comcast tracks you if you watch their video and you have to allow it to watch it.

To disable tracking protection in Firefox: Tools, Options, Privacy & Security, Tracking Protection.

Either add to exceptions or disable.

Regular Visitor

Re: News videos won't play

I'm having same problem. Any help is appreciated.

Regular Visitor

Re: News videos won't play

Same problem.  Comcast is no help.  Any Ideas, everthung is up to date.

Official Employee

Re: News videos won't play

Hi gmar1, 

 

Thanks for reaching out. What type of device are you using? Does the problem occur on all programs or just some? 


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New Poster

Re: News videos won't play

I use firefox as my main browser and comcast infinity news videos would not play....just a black box.

The videos would play fine in the google chrome browser so i assumed that the problem lay with firefox and not with comcast.

I solved the problem by disabling the 'tracker"option in firefox tools

Go to the menu button (3 bars on the top far right of the screen)

Click options

click privacy and security

scroll to tracking protection and click "never"

That solved the problem