I recently started service with xfinity, but it doesn't let me log into my account and confirm my email or do anything, it just gives me "Sorry, A Communication error has occurred" errors. Also, when I tried to log onto a hotspot, it told me that I didn't have a plan active. However, I have an email confirming that I just signed up for a 12-month agreement/plan. @ComcastElla @ComcastMichael @ComcastTambrey I saw y'all responded to another forum post with similar issues, but I can't send PMs yet because I've never posted before.
Solved! Go to Solution.
Hello, kbig! Thank you so much for posting in our community. I'm happy to fix the "communication error" and I got your private message. I will reply back in PM.
Thank you for letting me assist you, @kbig. I'm glad that you no longer get an error message. Feel free to reach our team at any time.