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New Customer - Error Message when I login and try to look at anything

New Poster

New Customer - Error Message when I login and try to look at anything

Hello, I am a new customer.  When I click on the link to get started it goes to a dead page.  When I login on the site I immediately get an error message that says "

Sorry

A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later.

 

I can click off of it and it says I am logged in the site in the top right corner, but if I try to click on account settings or view my bill, I get the same message. 

 

Thanks!

Official Employee

Re: New Customer - Error Message when I login and try to look at anything

Hello, jcgilliland422. 

 

I would love to help out! 

 

This happens with something funky happened. 

 

I am sure I can get down like James Brown and bring back the username. 

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: New Customer - Error Message when I login and try to look at anything

Hi there again! 

 

I wanted to touch base one more time before closing out your post. 

 

Did you have any other questions? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!