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Need to have prior service address removed from account.

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jschutte
Frequent Visitor
‎01-30-2019 08:17 PM

Need to have prior service address removed from account.

I'm having service outage issues but when I go to the link that the automated text message sends me it is using my prior service address and not my current service address. My prior address isn't having an outage issue so I'm not able to get any info on my current service address outage issue
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ComcastKenF
Official Employee
‎02-01-2019 01:00 PM

Re: Need to have prior service address removed from account.

 

jschutte, when you move a new account number is created. Your username probably didn't transfer to your new address properly which is causing the outcome on your my account app. I saw you posted on our subreddit as well. Let me know which platform you prefer, and I can help you there. 


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jschutte
Frequent Visitor
‎02-01-2019 01:40 PM

Re: Need to have prior service address removed from account.

Here is fine. So I actually have two accounts listed under my current username. One is my current "Parkcrest" account and the other is 2620 Woodlake Rd. which is my prior service address. The problem is when I click on the auto generated link I get texted to me when there's an outage, it's defaulting to that 2620 Woodlake address and not the Parkcrest address. Somehow need that Woodlake address removed. I've attached a picture of what it looks like when I log in to my account.  <removed image, PII forums violation>

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ComcastKenF
Official Employee
‎02-01-2019 01:50 PM

Re: Need to have prior service address removed from account.

 

jschutte, I had to remove your image since it had your account info in it. Are both addresses currently active? Can you send me those account numbers via private message, please? 


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jschutte
Frequent Visitor
‎02-01-2019 01:53 PM

Re: Need to have prior service address removed from account.

Oh sorry thought we were in DM's already. Yeah I'll send that info in a minute. 

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ComcastKenF
Official Employee
‎02-01-2019 01:56 PM

Re: Need to have prior service address removed from account.

Oh sorry thought we were in DM's already. Yeah I'll send that info in a minute. 

No worries.


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ComcastKenF
Official Employee
‎02-06-2019 05:24 PM

Re: Need to have prior service address removed from account.

 

jschutte, glad we were able to get this resolved! Post again if you need anything else. 

 

KenF


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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