Greetings, Wcadamson02! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with getting in the My Account app/website or being able to stream. The My Account app/website is a great tool to manage your account once we get you in there. I use it all the time my self and love it. Can you please send me a PM with your first/last name, user id you are trying to login with, and the phone number on the account so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Wcadamson02, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get your username working again so you can login and manage your account, but if you still need assistance, please feel free to start a new thread.