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My Account Login Issue

Regular Visitor

My Account Login Issue

Error on app and desktop
"You are logged in but we are unable to access your account details. Woukd you like to try again"
Error for couple months now
Highlighted
Official Employee

Re: My Account Login Issue

Hello, NJohnston! Welcome to the Xfinity Forums.

I can absolutely help you with this issue!

Please send me a private message with your first and last name as well as the username you are trying to log in with.

 

To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: My Account Login Issue

NJohnston, I'm glad I was able to assist you in getting your username working properly again. Please don't hesitate to reach back out to us at any time if you need assistance again in the future. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!