My Account - Login Errors \ Login Loop

[rflores209]

Certain there are multiple inquiries about this. however I am having multiple issues logging in as others have described in the forums. 

- Siging in hangs at a login screen prompting credentials

- Entering credentials, loops login page

Attempted to login on multiple browsers, as well as OS, same issues accross all. -

- Same issues on, and off of the Xfinity network as well

Able to access Xfinity email. Once in here, attempting to access "My Account" from the hamburger icon, but get the following error when attempting this;

Unexpected System Error

Sorry for the inconvenience. Please contact your administrator for assistance and provide the reference number below to help locate and correct the problem.

Reference#: eilwzq

[ComcastPhill]

Hi rflores209, thank you for reaching out and I can assist troubleshooting this issue for you.  Please send me a private message with your full name to begin.

Thank you 

[ComcastPhill]

Hi rflores209,  I haven't heard from you but please reach back out if you still need assistance.

Thank you