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Moved services and cannot access new account number

Frequent Visitor

Moved services and cannot access new account number

Greetings all,

 

I moved services and was provisioned a new account number. I have had multiple transfers over the phone and chat assuring me that once I moved I would be able to access my new account using the same login. They botched my appointment times even though I said I don't need a technician coming out and now I cannot even access the new account. It has been a frustrating experience and customer service via phone and chat has been horrible to deal with. 

 

Any luck with support on the forums?


Thank you.

Official Employee

Re: Moved services and cannot access new account number

Hello, I can assist you further from here if you would like. Would you mind if I look at your account?

Frequent Visitor

Re: Moved services and cannot access new account number

Yes please. Feel free to DM if needed.