Maybe this will explain, if not help. There's an ongoing known issue managing on line: http://forums.xfinity.com/t5/Customer-Service/Can-t-manage-your-account-online-Getting-an-error/m-p/...
The information provided above is correct. Until we are able to get this taken care of, I'd be more than happy to help review and discuss the offers that are available to you. In order assist you, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.
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