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Login issues on new account

New Poster

Login issues on new account

I can log in successfully, but if I try to access the Account settings it just hangs forever or gives me the follow error:

 

Sorry

A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later.

 

 

 If I try to look at packages I get:

 

"

We're sorry.

The credentials you have entered are invalid.

Please check your credentials.

"

 

This should be a new account.

 

 

New Poster

Re: Login issues on new account

I have this same issue. I went to the store and apparently you have to call in for them to help with account issues. I called in and was unable to speak to an actual person, just the automated machine. I'm BYEOND frustrated at this point.

New Poster

Re: Login issues on new account

Same problem here. I created my account recently and now I am just trying to access the account information so that I can purchase and set up a home internet plan. Every time I try I keep receiving the following error message:

"We're sorry. The credentials you have entered are invalid. Please check your credentials."

(As an alternative solution, I have tried creating a new account with my wife's information but I also get an error message.)