Community Forum

Login issue

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Regular Visitor

Login issue

For the last 2 months I am unable to sign into my Xfinity account. Each time I sign in I get an error "A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later". I have reset my browser settings/ cleared cache cookies. I read somewhere else this is an issue on the backend and someone from tech support needs to resycned the account.

Official Employee

Re: Login issue

Hi there, holla1231. I want to help with your username. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Login issue

I am glad I was able to get your issue resolved. Thank you for posting to our forums! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Login issue

Haven't been able to login into my xfinity account for 2 months now. I need this to be fixed so I can manage my account.
Bronze Problem Solver

Re: Login issue

Maryrosemaestas -- Welcome to the Xfinity Forums and I apologize for the inconvenience. I would like to further assist you going forward. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
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