Hello, chris_o. Thanks for reaching out to us on the forums. I apologize to hear you are having issues trying to get into the My Account app or website. I would like to look into this for you. Can you please send me a PM with your first/last name and user id you are logging in with so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I'm glad I was able to assist you, chris_o. If you ever need further assistance don't hesitate to reach out to us.