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Login Error - Cant view Account Details

New Poster

Login Error - Cant view Account Details

I have been receiving an error for over a month now when trying to intially view my new account info and setup autopay.  Customer Service did nothing after a 25 min call.  

 

Why doesn't Comcast fix this.  Seems like everyone is having same issue. Not a good start as new customer. 

Official Employee

Re: Login Error - Cant view Account Details

Hello, chrismglenn. I have fixed this issue several times. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Login Error - Cant view Account Details

Hello, chrismglenn.

As we have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get your username working again, but if you still need assistance, please feel free to start a new thread. 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!