Community Forum

Log in Redirects to xfinity wifi even when at home

New Poster

Log in Redirects to xfinity wifi even when at home

I see a lot of other users have had a similar problem. I cannot currently access my account from the xfinity website. Every time I enter my log in I am redirected to the xfinity wifi page instead of the My Account page. The site also asks for repeated log in entry. 

 

This has been going on for over a month for me personally and I see some entries dating back to September for the same issue. There is an error in the programming of the website which causes a loop. It must be fixed! I cannot even pay my bill online!

Official Employee

Re: Log in Redirects to xfinity wifi even when at home

Hi cbrandDU,  thank you for reaching out and I can review this further on my side for you.  To get started, could you please send me a private message with your account information (name on account, address, account number and username using when attempting to sign in).

 

Thank you