Hello Ndj241. Welcome to the Xfinity Forums and thank you for creating your first post. We're sorry to learn you were experiencing trouble with out chat service. I would be happy to check your account to ensure everything is set correctly, and also help with and account or service related concerns you have. Please reach out to me via private message and include your full name so I can access your account. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me.
Hi Ndj241. Since I didn't get a response from you, this thread has been locked. Please send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.