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I jsut created an account yet can't see any account information..

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I jsut created an account yet can't see any account information..

I just created a new xfinity account after many years of not having comcast... now, while I can log in, I can't access any of my account information, ask to have someone call me... nothing! I can't do anything. I looks as though there are many other people with this issue so I am looking for a solution! 

Expert

Re: I jsut created an account yet can't see any account information..


@AndFam wrote:

I just created a new xfinity account after many years of not having comcast... now, while I can log in, I can't access any of my account information, ask to have someone call me... nothing! I can't do anything. I looks as though there are many other people with this issue so I am looking for a solution! 


Has your service been installed yet?  I don't think you can see any information until your service is active.


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Official Employee

Re: I jsut created an account yet can't see any account information..

Hello AndFam, thank you for reaching out here.  I would like to help with your online account issue and have sent you a private message.

 

Thank you 


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Official Employee

Re: I jsut created an account yet can't see any account information..

Hello AndFam, I haven't heard from you but please reach back out here if you need assistance in the future.  We are here to help!

 

Thank you 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!