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I have to call to manage my plan?

New Poster

I have to call to manage my plan?

When trying to manage my account online, I am getting the message, "We're sorry, it looks like you'll need some help completing your order. Please call us at 1-877-680-7173 and we can help." 

Is there really no possible way to manage my plan online? I don't want to call the number so somebody can try to sell me something extra. Will be switching providers if this issue is not fixed.

Bronze Problem Solver

Re: I have to call to manage my plan?

Official Employee

Re: I have to call to manage my plan?

Hi hlandry, if you would like I can assist reviewing current promotions with you.  Please send me a private message with your account information (your name, address and account number). 

 

 

Thank you