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I could not log into my account.

New Poster

I could not log into my account.

I could not log into my account. When I tried, the webpage says "We couldn't sign you into My Account. Unfortunately, you won't be able to manage your account at this time." I tried to search online FAQ, customer call, and chat, but none of them worked.

Official Employee

Re: I could not log into my account.

Hello,

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

New Poster

Re: I could not log into my account.

Hello Shane,

I am having the same problem. And when I try to private message you, it just brings me to a blank Private Messages page without any ability to compose one.

 

 Screen Shot 2018-05-07 at 1.48.51 PM.png

Official Employee

Re: I could not log into my account.

Hi, landon39 - Your PM feature is enabled. Please ensure you are logged in and then try to click on my name, then click Private Message Me. Please let me know if you get any issues. 

New Poster

Re: I could not log into my account.

I am having this same issue with my account. Can you please assist me? Thanks!

Official Employee

Re: I could not log into my account.

@alix16 - I'd be happy to assist you! Please send me a private message with your full name, the account holder's name and address as it's listed on the billing statement, a phone or an account number.