Hello @zwang, thanks for reaching out on our Forums! I'm sorry to hear that you are receiving this pop-up when trying to access your account information. We definitely want to get this corrected so that you can view your account details. To confirm, have you cleared your Cache & Cookies and or tried a different web browser?
@zwang, I never heard back from you on here so I will be locking this thread. Please be sure to send me a Private Message if you still need assistance with this My Account sign-in concern. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you choosing Comcast as your service provider.
To send me a Private Message, please click my name “ComcastAmira” and click “send a message.