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I can’t manage my plan online please help

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I can’t manage my plan online please help

I cannot update or manage my plan online. When I try to upgrade/manage/view my plan online I get the following message: We're sorry, it looks like you'll need some help completing your order. Contact us at 1-877-680-7173. I don't want to do it by phone, I want to do it online, and this option used to be available. How can I view avalable plans and choose from them online?
Official Employee

Re: I can’t manage my plan online please help

Hi there, Dkhelmin. Some areas, have this in place and is intended. I can help you over the forums if you would like. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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