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Have never been able to log in my account

Regular Visitor

Have never been able to log in my account

It has been a while since I open my Internet account with Xfinity and I have the Internet running at home. But I have never been able to sign in my account at Xfinity website, due to 

"A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."

 

Can you fix this please?

Official Employee

Re: Have never been able to log in my account

Hi there, Shuhao. I can help fix your issue with your username. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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